COMPANY POLICIES

Once we start a service and are unable to finish (for any reason) due to the behavior of your pet, YOU WILL STILL BE RESPONSIBLE TO PAY SERVICE FULL COST.

If 2 groomers are needed to perform service, additional fees will apply. 

Customers are no-longer able to come back and assist due to insurance and risk factors. 

Please advise staff about accidents in the lobby so that we can clean up immediately. We want to minimize the spread of germs. 

We allow a 20 minute grace period for drop-off after the appointment time. 

If time exceeds it, please re-schedule. 

Please speak to the groomer about the pets on the table because some have anxiety and take a bit to calm down when attention is given. 

Please ensure that you are booking the proper appointment for the proper weight and service. This allows us to help better assist you and your pets.

Please be advised that you have 30 minutes to pick up your pet once you are called. 

If you come after 30 minutes, late fees will apply.

We do allow you to book multiple dogs under the same appointment....but you must book before 12 (NOON).

"SATURDAYS EXCLUDED"

Due to animal behavior, we do not allow pickup until you are called. 

If you come early you are to remain in your vehicle until we call you.  

All walk in, same day services are CASH ONLY

Please try your best to take your pet to the bathroom PRIOR to your appointment. Once in our care, we will have to start charging, if consistent accidents or patterns occur. Re-washing slows down the grooming process. If you have an early appointment, it is best to wait to feed your pet until after grooming. 

Prices are subject to change at any time. Please be mindful that we do our best to provide the best services at reasonable prices. Like everything else, we too must stay competitive. Our vendors and suppliers have increased over the years, so we have to as well. 

We do understand that everyone wants to find ways to save. We can do our best to recommend what would be best for the upkeep and maintenance of your pet. But please keep in mind that all pets with longer fur coats, should be groomed regularly (every 6-8 weeks/2 months). Customers that prefer longer hair, will spend more money on grooming. Matted pets also cost more money to maintain. 

Please understand that we will try our best to work according to the time you have booked online or checked into the shop. What we cannot plan for is the behavior's we experience of all our clients. So please keep in mind that your pets will behave differently for us than they do with you. Patience is needed. Your pet is ou #1 concern, and safety for your pet and our staff is vital. 

Aggressive behavior is un acceptable, but we do our best to work through it. The cost of the service will continue to change. This is something that can change overtime and with continuous work. Please follow the direction of the groomer, this could help you cut back on some of the cost you pay for services. 

Management dictates charges for each visit.